Leading cloud innovators build upon successful 10-year relationship
to help life sciences companies deliver a better customer experience
PLEASANTON, Calif. & BARCELONA, Spain--(BUSINESS WIRE)--
Veeva
Systems (NYSE:VEEV) today announced new integration between Salesforce
Marketing Cloud and Veeva
CRM, as well as support for Salesforce
Service Cloud with Veeva
Vault. The companies are building upon their long-standing
partnership to help life sciences deliver a more coordinated and
consistent experience for healthcare professionals. For the past 10
years, Veeva has been Salesforce’s preferred worldwide CRM provider for
the pharmaceutical and biotech industry. Over this time, the two
companies have extended their innovation and leadership positions in
cloud and together now have more than 250 joint customers.
“Veeva has been an outstanding partner over the past decade, and Peter
has been an outstanding CEO," said Marc Benioff, chairman and CEO at
Salesforce. “Our expanded collaboration is a great next step for our
joint customers and we look forward to working with Veeva into the next
decade to help move the life sciences industry forward.”
“Salesforce is a cloud pioneer that has transformed how companies
connect with their customers,” said Peter Gassner, founder and CEO of
Veeva. “We’re excited to build upon our 10-year partnership and,
together, help life sciences companies develop deeper relationships with
healthcare professionals and create a better customer experience.”
Veeva and Salesforce Deliver More Effective Customer Interactions
Built on the Salesforce Platform, Veeva CRM is core to Veeva Commercial
Cloud, which brings together customer data, compliant content, and
multichannel engagement for life sciences companies to deliver the
experience healthcare professionals have come to expect. The integration
of Veeva CRM and Salesforce Marketing Cloud allows information to be
shared between the two cloud solutions so that sales and marketing teams
can have a complete view of customer engagement.
Marketing activities and data from Salesforce Marketing Cloud are
available in Veeva CRM, while all Veeva CRM data and multichannel
interactions, including Veeva
CRM Approved Email, Veeva
CLM, and Veeva
CRM Suggestions, flow directly into Salesforce Marketing Cloud. Now
life sciences customers that use both cloud solutions can have full
visibility into face-to-face and digital interactions so they can
deliver a cohesive and consistent experience to healthcare professionals.
Veeva Vault for Compliant Content to Salesforce Service Cloud
Veeva Vault is a unified suite of applications that delivers a single
source of truth for regulated content and data across the enterprise.
Life sciences companies that use both Veeva Vault and Salesforce Service
Cloud can respond to and fulfill customer service requests through
Salesforce Service Cloud with approved, compliant content from Veeva
Vault.
Healthcare professionals rely on fast, accurate information from pharma
and biotech customer service teams. Through the Veeva Vault API, teams
can author, search, and access compliant documents without ever leaving
Salesforce Service Cloud. Additionally, all doctor interactions are
logged so that customer service and support can track progress through
analytics tools in Salesforce Service Cloud and Veeva Vault.
Additional Information
For more on Veeva CRM: veeva.com/CRM
For
more on Veeva Vault: veeva.com/Vault
Connect
with Veeva on LinkedIn: linkedin.com/company/veeva-systems
Follow
@veevasystems on Twitter: twitter.com/veevasystems
Like
Veeva on Facebook: facebook.com/veevasystems
About Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global
life sciences industry. Committed to innovation, product excellence, and
customer success, Veeva has more than 500 customers, ranging from the
world's largest pharmaceutical companies to emerging biotechs. Veeva is
headquartered in the San Francisco Bay Area, with offices in Europe,
Asia, and Latin America. For more information, visit veeva.com.
Salesforce, Salesforce Platform and others are among the trademarks of
salesforce.com, inc.
Forward-looking Statements
This release contains forward-looking statements, including the market
demand for and acceptance of Veeva’s products and services, the results
from use of Veeva’s products and services, and general business
conditions, particularly in the life sciences industry. Any
forward-looking statements contained in this press release are based
upon Veeva’s historical performance and its current plans, estimates,
and expectations, and are not a representation that such plans,
estimates, or expectations will be achieved. These forward-looking
statements represent Veeva’s expectations as of the date of this press
announcement. Subsequent events may cause these expectations to change,
and Veeva disclaims any obligation to update the forward-looking
statements in the future. These forward-looking statements are subject
to known and unknown risks and uncertainties that may cause actual
results to differ materially. Additional risks and uncertainties that
could affect Veeva’s financial results are included under the captions,
“Risk Factors” and “Management’s Discussion and Analysis of Financial
Condition and Results of Operations,” in the company’s filing on Form
10-Q for the period ended October 31, 2016. This is available on the
company’s website at veeva.com
under the Investors section and on the SEC’s website at sec.gov.
Further information on potential risks that could affect actual results
will be included in other filings Veeva makes with the SEC from time to
time.
® 2017 Veeva Systems Inc. All rights reserved. Veeva and the Veeva logo
are trademarks of Veeva Systems Inc.
Veeva Systems Inc. owns other registered and unregistered trademarks.
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Source: Veeva Systems Inc.